Professional Summary

Senior CRM Implementation Specialist with 14 years of experience in system integration and automation. Expert in CPQ systems with a strong foundation in Agile methodologies. Proven track record in delivering complex CRM solutions, technical support, and process optimization across multiple industries.

Core Competencies

  • CRM Implementation and Administration (14 years)
  • CPQ Systems Implementation (4.5 years)
  • Agile Project Management (7+ years)
  • System Integration & Automation (13+ years)
  • Technical Support & Troubleshooting (14 years)

Professional Experience

Billing System Senior Engineer
TrustedShops AG | March 2025 – 2027
  • Streamlined in just 6 months the implementation and operational process around the already implemented Zuora Billing
  • Implemented Agile ceremonies for organizing a pipeline of requirements and work items
  • Built with AI help python tools that process manual tasks and now they only need to be monitored
  • Key Skills: Requirements gathering, Scrum, integration testing, and process optimization
ATS System Engineer
Veeam Software | Feb 2024 - March 2025
  • Configure and optimize Applicant Tracking Systems for HR operations
  • Implement reliable ATS-HRIS integrations using CRM tools
  • Lead requirements gathering and integration testing processes
  • Apply Scrum methodologies for project execution
Oracle CRM OnDemand System Engineer
TEVA Pharmaceutics GmbH | October 2022 – December 2024
  • Managed complete Oracle CRM OnDemand configuration, customization, and integration
  • Executed ETL processes and data compliance audits
  • Developed Bash scripts and solution architectures
  • Maintained GDPR compliance through audits and data retention protocols
  • Created customized reports and dashboards
  • Managed user onboarding and access control
CPQ Technical Consultant
ENDOCODE AG | January 2022 - June 2022
  • Led Bit2Win CPQ implementation at EON Gas
  • Developed technical architecture and process diagrams
  • Created comprehensive technical documentation
  • Refined project requirements and aligned technical capabilities
Senior CPQ Implementation Consultant
PROS GmbH | September 2017 – July 2021
  • Implemented CPQ software using Agile methodologies
  • Managed 2-week sprint cycles with full SCRUM ceremonies
  • Developed scripts in PROS proprietary macro language
  • Integrated solutions with Dynamics 365 and Salesforce
  • Implemented deployment using GIT workflows
Oracle CRM OnDemand Engineer
BTR CONSULTING GmbH | November 2014 – June 2016
  • Managed high-volume technical support (1000-1500 tickets monthly)
  • Implemented CRM instance for 100 users with custom objects
  • Designed and delivered operational reports
  • Maintained 24h SLA for first resolution
Oracle CRM OnDemand Technical Support
ORACLE SRL | February 2010 – November 2014
  • Resolved 3000+ technical support tickets with high satisfaction rate
  • Implemented CRM customizations and workflow optimizations
  • Performed SQL debugging and performance tuning
  • Contributed actively to Oracle Communities knowledge base

Education

Bachelor in Electronics, Telecommunication and Information Technology
Polytechnics University of Bucharest | 2002 - 2007

Certifications

  • Business Analyst (Skillab Romania, March 2024)
  • Certified Train the Trainer (Bestcor Training Center Bucharest, 2021)
  • Workato Automation Certified PRO I & II (2021)
  • Certified Oracle CRM On Demand (2017)
  • B1 Deutsch Certificate (VHS Frankfurt, 2012)
  • C1 English Certificate (TOEFL, 2009)

Technical Skills

CRM Systems
  • MS Dynamics 365
  • Oracle CRM OnDemand
CPQ Platforms
  • PROS CPQ
Programming
  • Python
  • SQL
  • PHP
Automation
  • n8n
  • Zapier
  • Make.com
  • Workato
Marketing Tools
  • Marketo
  • SharpSpring
Methodologies
  • Agile
  • Scrum
  • System Analysis
Languages
  • English (C1)
  • German (B1)
  • Romanian (Native)